Refund policy

Last updated: 31 August 2026 

You may cancel an order for an original painting, print or other non personalised item within 14 days of receiving it. 

To cancel an order, email jadeveart @ outlook.com with your name, order number, and a clear statement that you wish to cancel. You must return the item within 14 days of telling me that you wish to cancel. 

Unless an item is faulty, damaged, or incorrect, you must pay the cost of returning it. Please return items securely using a tracked postal service. 

Once I receive the returned item, I will issue a refund to the original payment method. This will include the item price and the cost of standard outbound delivery where applicable. 

Pet portraits and other personalised commissions are made specifically for you and cannot normally be returned or cancelled because you have changed your mind. This does not affect your legal rights if an item is faulty, damaged, not as described, or has not been created with reasonable care and skill. 

If your item arrives damaged, faulty, or incorrect, please contact me as soon as possible with your order number and photographs of the issue. Reporting damage within 48 hours is helpful for courier claims, but does not affect your legal rights.